Eligibility for Returns:
- Products must be returned within 14 days of purchase.
- Items must be in their original condition and in their original packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Custom graphic design services.
- Custom web design services once the design process has begun or after delivery.
- Software that has been opened or downloaded.
- Products that show signs of use or damage.
Return Process:
- Contact our customer support team at hello@gerizimcomputerworld.com or +254 718 334325 to initiate a return.
- Provide your order number and reason for the return.
Refund Policy
Eligibility for Refunds:
- Refunds are processed for items that meet our return eligibility criteria.
- Custom graphic design and web design services are non-refundable once the design process has begun.
Refund Process:
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- If approved, your refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
Partial Refunds:
- Items returned with signs of use or missing parts not due to our error may be eligible for a partial refund at our discretion.
Exchanges
If you need to exchange an item, please contact our customer support team. Exchanges are subject to product availability and must meet the same criteria as returns.
Thank you for choosing Gerizim Computer World as your trusted technology partner. We value your business and look forward to serving you with excellence.